About Our Hair
Hair Source: 100% Indian Human Hair
Indian Human Hair is 100% natural and soft and smooth human hair. It has not been colored, dyed, bleached, or chemically processed in anyway. So this hair can be washed, blow dried, bleached, colored, and curled & styled with heated tools when you receive it.
*As MyFirstWig Official Bob/ Short Hair line, we use the same Indian human hair.
*NOTE: No matter how good our hair quality is, please DON’T style it or dye it too frequently, the heat or chemical will make the hair easily get dry and tangled.
CAP CONSTRUCTION
We provide 13x4" & 13x6" Lace Front Wig with New Air Lace.
Lace front wig means hair were 50% hand tied and 50% machine waved to the wig cap. manufactured with a cap and a thin lace sewn on top of the cap, each strand of hair was sewn into the lace. You can wear your hair in low ponytail. More affordable than Full Lace Wig due its 50% machine waved procedure. Beginner friendly, easy to apply and ready-to-go.
How To Take Measurements?
In order to buy the lace wigs which can perfectly fit you, you should take your measurements carefully. Before you start pin hair as flat and as tight as possible before taking the measurements. This will eliminate bulges that distort head contours.
1. Circumference: Measure all around the head. Position tape measure so its edge follows the hair line around the head and nape of the neck.
2. Front to Nape: Measure from hairline at center of forehead straight back over crown to center of hairline at nape of neck.
3. Ear to Ear across forehead: At front of ear, measure from hairline at base of sideburn, up across the hair line along forehead to same point in front of other ear.
4. Ear to Ear over top: Measure from hairline directly above the ear across top of head to the hairline directly above the other ear.
5. Temple to Temple round back: From temple to temple across the back of head.
6. Nape of Neck: Measure the width of hairline across the nape of the neck.
SHIPPING & DELIVERY
What Shipping Company & How Long I Will Receive?
Aeryn21 mostly uses CNE. For most of our wigs, you will receive the wig within 10-12 days.
Regular Processing Time:
For non-curly wigs, processing time takes 3-5 working days.
For curly wigs, processing time about 7-10 working days.
There will be some delays for processing orders during our peak season. Sincerely appreciate your understanding.
RETURN POLICY
What wigs can be returned?
Free Return for eligible wigs only (No lace cutting, no damage, unwashed, no hair cut, no hair dye). Contact service@aeryn21.com within 15 days once receiving package from us. Our customer service would process your return request within 48 hours.
How to return the wig?
The wig with intact lace can be returned, and CSR need to check whether the wig is complete. To help you return the wig, please email us service@aeryn21.com and follow CSR's guide, or we are not responsible for any loss!
Attention please: Tracking number for the returned package needs to be provided within 7 days from the day CSR give the return address. After 7 days we will assume that the product is satisfactory and no exchange/return is necessary.
*For those self-return or self-exchange, our customer service have a right to refuse.
EXCHANGE POLICY
What wigs can be exchanged?
ONLY eligible wigs (Including no lace cut, no damage, unwashed, no hair cut, no hair dye, etc) can be exchange/returned. If you want to exchange/return, please contact us in 15 days once receiving goods, which means your return/ exchange request is gladly received.
How to exchange the wig?
The wig with intact lace can be returned, and CSR need to check whether the wig is complete. To help you return the wig, please email us service@aeryn21.com and follow CSR's guide, or we are not responsible for any loss!
Attention please:
1. Customers can enjoy one time free exchange (Return postage is on buyer). Any price difference of the exchange wig should be paid by customers.
2. 10% handling fee for the 2nd exchange. 15% handling fee for the 3rd exchange. More than 3 times’ exchange request is not accepted.
3. Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.
*For those self-return or self-exchange, our customer service have a right to refuse.